State Farm® Insurance Agent Lee Kennedy

"This agency is not “like a good neighbor.” It’s like the neighbor who comes into your house and steals money off your dresser. I came in to fix a problem—and uncovered a dozen more. I was told my policy was set. I’d paid. I’d signed what I thought were the required forms. But weeks later, I was hit with a rate increase. Turns out I “missed” a form. So I came in again to sign it. In person, I found multiple serious mistakes: • My son was listed as the primary driver on my most expensive vehicle—after I explicitly asked that he be excluded from that car. • Coverage options I didn’t agree to were quietly added. • Discounts were removed with no warning, based on missing paperwork I’d never seen. I was told it was too late to fix the past charges, even though the mistakes were theirs. I was offered nothing. No refund. No apology. Just “we sent the forms four times.” Let’s talk about those forms: They don’t hand them to you during your visit. They don’t explain what’s critical and what’s optional. They send each form in a separate envelope or junk email, over weeks, with no urgency—then act shocked when one is missed. And every time you miss one, your rate goes up. When I tried to finalize everything in the office, I was again told, “we’ll send you the rest by mail.” Even after I asked to sign them all right there. This is not customer service. It’s not a “misunderstanding.” It’s a system designed to catch people slipping, and profit when they do. Don’t let the slogans fool you. This isn’t “personal service.” This isn’t a “good neighbor.” This is a business model built on confusion, deflection, and blame. And I’m done with"

"Have called his office 3 times over the past month and nobody has answered or returned a call. 3/26/25 Follow up- I called again yesterday, was told Lee was on the phone and would call back momentarily. Of course he did not. I called again today and left a voicemail which still has not been returned. When I call State Farm directly they say I have to deal with my agent, when I call my agent he doesn't return calls. What's going on?!"

"I’ve been with this office quite awhile. Chris is always so professional and helpful whenever I call the office for assistance. Lee Kennedy’s State Farm Insurance is proven to be 2nd to none when it come to customer service!"

"I can't get a hold of this guy"

"This is a great place to get ahold of for your insurance needs. Lee and his staff are always friendly and hardworking. The Millersville location is very convenient for myself and I’m always able to come into the office to see my agent, which is big for me. Madison and Conor have been a huge help for me in searching for life insurance policies as well!"

"I give Lee and Barbara 5 stars. The reason for the 4 stars is the guy who works for Lee got my information WRONG 2 times. If you want your information and your policy(s) done right only let Lee or Barbara take care of you. I tried calling them and leaving messages but I didn’t hear anything back so I had to go to the office."

"Got what I needed fast and easy"

"This is the place to go for a good deal in auto insurance, the new agent from Millersville University is so knowledgeable, patient and fast"

"I love being a member here. Barbara is the best and always there when I need. And Lee is the man with the plan I’ve been a member for years and won’t leave to save my life. There the best"

"Friendly staff! They always make you feel welcome and are quick to fixing any issues you might have. The team leader, Madison was very helpful!"

"They are always fast at fixing an issue if you have one there kind"

"Friendly great people 10/10 recommended"

"I’ve been using Lee Kennedy and they have given me great rates as well as answered their phone after hours to help me."

"Without much prior insurance knowledge, I sat down with Lee and got a thorough breakdown of what I got and some good insurance recommendations. Super personal staff in the office. Highly recommend reaching out to Lee and his staff if you are someone who is getting their own insurance plan for the first time!"

"Very helpful and was able to help me find the right insurance plan for my vehicle"

"As a college student I wasn’t sure exactly what I needed/have, but Madison took great care of me and helped me understand what is covered under my renters insurance. Jeff also hooked me up when I asked for an insurance quote that I got instantly."

"They will never accept claim. What’s the point of paying for this if when you need them they won’t accept a claim? Don’t ever get this insurance. Worse one out of all of them."

"Awful owner."

"I’ve been a client for Mr Kennedy for approximately 4 years now. Not only has he provided great and swift responses, the level of customer service and care has been nothing short or amazing.. for example, recently, Lee helped me get full coverage on a NEW, full roof replacement due to an unfortunate wind storm, which damaged my roof. Even when corporate State Farm viewed my claim as a “repair”, Lee was able to step in and push for me for full coverage. Can’t Thank him enough. Lastly, Lee has always provided me with very competitive Home AND auto rates. I wouldn’t dare shop around. I’m more than satisfied with Lee and his employees."

"Good experience! Attention to detail."

"Very knowledgeable of their services. Thank you Lee for taking the time to explain investments and reviewing my specific portfolio."

"Excellent Insurance provider and very helpful. Very responsive to his clients needs. Great guy!"

"Lee and his team are always very attentive to my needs. They strive for excellence and are always willing to go the extra mile. You are treated like family, instead of just a policy number. 👍🏻"

"Lee Kennedy's office is very responsive to customer needs. Making changes to a policy feels pretty easy with this team. They reply to email inquiries in a timely fashion, offer good advice, and are friendly to work with."

"I had a great experience working with Lee Kennedy. He helped me select a life insurance policy that fit my needs and budget. If you are in the Lancaster area and looking for a friendly and professional insurance agent, I would highly recommend Lee Kennedy."